JAPAN AIRLINES

International Flight Booking and Purchase Rules International bookings and purchases on JAL Website

Which airlines can be booked?

JAL international flights can be booked on this website.

To Page top

Who can book online? Any restriction?

Maximum number of passengers in a booking

Number of children and infants(*1) permitted to be accompanied by one adult

To Page top

Which fares can be booked online?

To Page top

How far in advance bookings can be made?

To Page top

Which itineraries can be booked online?

To Page top

Which flight sectors can be booked online?

Japan domestic sectors served by the JAL group, other eligible sectors included in JAL Economy class fares, and all flight sectors shown in the booking engine.

To Page top

Duplicate booking

In order to effectively offer our seats to as many customers as possible, Japan Airlines may cancel bookings when a customer makes multiple conflicting bookings(*) that cannot be actually used in terms of itinerary.

To Page top

Waitlist

Flights eligible for waitlist

JAL international flights, JAL domestic flights connecting to JAL international flights, other airlines' flights included in the itinerary

Fares eligible for waitlist

Varies by fare types. Please opens in new windowcontact us for details.

Request deadline

Varies by fare types. Please opens in new windowcontact us for details.

Who can apply for waitlist

JMB members (Only JMB member can login to make the waitlist booking.)

Itineraries eligible for waitlist

One-way trip, Round trip, Open-jaw travel

To Page top

Seat selection

Seats on JAL group flights can be selected at the time of booking based on availability. Some booking classes may not be eligible for advance seat assignments, please check opens in new windowhere for details.

To Page top

Special meal requests

Flights eligible for special meal requests

Special meals are not available on the following flights.

Flights that do not offer inflight meals

Request deadline

Eligible passengers

To Page top

Disposable diaper requests

Flights eligible for disposable diaper requests

Request deadline

Eligible passengers

To Page top

How to manage booking?

 

JMB member
Login with JMB number and PIN on the top page, select "Reservation List" from the Member menu.

Non-JMB member
Select "Manage Booking" on the top page and access your booking with required information.

To Page top

JMB International Upgrade Award

To use the upgrade award, you are required to purchase a ticket for the flight first, then apply the upgrade from the JMB top page upon login.
opens in new windowAbout JAL International Upgrade Awards.

If there are no seats available for an upgrade on the requested flight, the class of the purchased fare will be accommodated. Even for ticket refund due to no seats being available for upgrade, cancellation and refund charges will apply.

To Page top

Purchase information

Cancellation

To cancel a reservation after ticket purchase, the transaction needs to be completed by 23:59 of the day before departure date of the first flight segment in the itinerary. Fees and charges may apply based on fare rules.

"Change Reservation" Feature on the JAL Homepage

Reservations can be changed via the JAL homepage up to 72 hours prior to departure. Please click here for more details.

To Page top

Who can purchase flight tickets?

Following conditions need to be met for passengers to purchase flight tickets on JAL website.

1. Passengers made a reservation on JAL websites on either PC or smartphone site
2. Passengers need to have an email address

However, bookings include the following conditions cannot be purchased on JAL website. Please contact JAL Call Center for your requests.

To Page top

Which itineraries can be purchased?

Itineraries meet all the conditions listed below.

1. The itinerary was booked on JAL website on either PC or smartphone site
2. The major international flight segments of the itinerary are consist of JAL group flights

For details, please contact JAL Call Center.
Even when above conditions are met, it may not be possible to purchase for reasons such as the system being unable to perform automatic fare calculation. Fares that cannot be purchased on JAL website can be purchased at JAL International Reservation and Information.
Please opens in new windowclick here to contact your local JAL Call Center

To Page top

Purchase deadline

Please make sure to confirm the purchase deadline for your tickets as a deadline varies by the type of tickets.
Avoid making purchase applications close to the deadline as they may not be completed in time for reasons that include delayed responses.

To Page top

Payment

The following payments are accepted on JAL homepage:

JALCARD, Visa, MasterCard, American Express, Diners Club International, DISCOVER, JCB, UATP

credit cards

For secure online purchase

When you purchase a ticket with your credit card through our website,you may be required to enter your personal password on a secure page for authentication to complete the online purchase.

Due to exchange rate fluctuations, the converted amount may differ from the charge amount from credit card company.
For passengers using JAL card, the price of tickets purchased in foreign currency will be converted into Japanese yen by the method specified by Japan Airlines.

What is opens in new windowAuthentication by Security Code?

What is opens in new windowSecurity Code?

To Page top

How to receive e-ticket

Issue a web receipt

To Page top

Important Notices

To Page top

Cookie settings

To use the functions of the JAL Website in a computing environment with limited cookie use, your browser options should be set to always accept cookies from the following URLs (addresses):

Instructions for Internet Explorer version 11

  1. 1. From the Tools menu, select Internet options.
  2. 2. Click the Privacy tab and click the Sites button.
  3. 3. Input the URL above into the Address of Web site section one at a time, clicking the Allow button after each one.
  4. 4. Once the URL above are registered, click the OK button.

To Page top

To Page top