JAPAN AIRLINES

International Flight Booking and Purchase Rules International bookings and purchases on JAL Website

Which airlines can be booked?

JAL international flights can be booked on this website.

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Who can book online? Any restriction?

Maximum number of passengers in a booking

Number of children and infants(*1) permitted to be accompanied by one adult

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Which fares can be booked online?

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How far in advance bookings can be made?

Example: If the departure date of final returning flight sector is March 26, 2020, Reservation is available from 10:00AM on April 1, 2019.

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Which itineraries can be booked online?

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Which flight sectors can be booked online?

Japan domestic sectors served by the JAL group, other eligible sectors included in JAL Economy class fares, and all flight sectors shown in the booking engine.

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Duplicate booking

In order to effectively offer our seats to as many customers as possible, Japan Airlines may cancel bookings when a customer makes multiple conflicting bookings(*) that cannot be actually used in terms of itinerary.

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Waitlist

We are unable to waitlist paid tickets via the JAL website.
opens in new windowJAL International Reservation and Informationcan do this for you.
* We may not be able to waitlist some fares due to fare regulations.

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Seat selection

Seats on JAL group flights can be selected at the time of booking based on availability. Some booking classes may not be eligible for advance seat assignments, please check opens in new windowhere for details.

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Special meal requests

Flights eligible for special meal requests

Special meals are not available on the following flights.

Flights that do not offer inflight meals

Request deadline

Eligible passengers

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Disposable diaper requests

Flights eligible for disposable diaper requests

Request deadline

Eligible passengers

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How to manage booking?

 

JMB member
Login with JMB number and PIN on the top page, select "Reservation List" from the Member menu.

Non-JMB member
Select "Manage Booking" on the top page and access your booking with required information.

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JMB International Upgrade Award

To use the upgrade award, you are required to purchase a ticket for the flight first, then apply the upgrade from the JMB top page upon login.
opens in new windowAbout JAL International Upgrade Awards.

If there are no seats available for an upgrade on the requested flight, the class of the purchased fare will be accommodated. Even for ticket refund due to no seats being available for upgrade, cancellation and refund charges will apply.

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Reservation Changes and Refunds

Reservation Changes

[Prior to Your Trip]
Reservations can be changed via theJAL website up to 72 hours prior to departure.

[During your Trip]
Reservations can be changed via the JAL website up to 24 hours prior to the departure of your next flight. You can select a revised flight departing 72 hours or more after your reservation change.

Example:

* No Ticket Service Fee apply for changing your reservation via the website.

* If the period for changing your reservation via the website has passed, changes will be accepted by theopens in new windowcall center.
opens in new windowTicket Service Feewill apply for changes made via the call center.

* We may not be able to change some fares due to fare regulations. For more information, please call us.

Refunds

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Who can purchase flight tickets?

Following conditions need to be met for passengers to purchase flight tickets on JAL website.

1. Passengers made a reservation on JAL websites on either PC or smartphone site
2. Passengers need to have an email address

However, bookings include the following conditions cannot be purchased on JAL website. Please contact opens in new windowJAL Call Center for your requests.

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Which itineraries can be purchased?

Itineraries meet all the conditions listed below.

1. The itinerary was booked on JAL website on either PC or smartphone site
2. The major international flight segments of the itinerary are consist of JAL group flights

For details, please contact JAL Call Center.
Even when above conditions are met, it may not be possible to purchase for reasons such as the system being unable to perform automatic fare calculation. Fares that cannot be purchased on JAL website can be purchased at JAL International Reservation and Information.
Please opens in new windowclick here to contact your local JAL Call Center

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Purchase deadline

Reservations and purchases are possible until 11:59 pm on the day before the flight, or up to 6 hours prior to departure for late-night flights departing after midnight.
When requesting fares that have a purchase deadline, please complete your request within each fare's purchase deadline.

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Payment

The following payments are accepted on JAL homepage:

JALCARD, Visa, MasterCard, American Express, Diners Club International, DISCOVER, JCB, UATP

credit cards

Transactions will be settled in the local currency(*) and foreign exchange fees may apply based on your credit card. For details, please contact your card issuer.
* Transactions will be settled in U.S. dollar for Central and South America, Philippines and Vietnam departure, and Euro for Russia and United Arab Emirates departure.

Due to exchange rate fluctuations, the converted amount may differ from the charge amount from credit card company.
For passengers using JAL card, the price of tickets purchased in foreign currency will be converted into Japanese yen by the method specified by Japan Airlines.

For secure online purchase

When you purchase a ticket with your credit card through our website,you may be required to enter your personal password on a secure page for authentication to complete the online purchase.

What is opens in new windowAuthentication by Security Code?

What is opens in new windowSecurity Code?

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How to receive e-ticket

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Issue a web receipt

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Important Notices

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Cookie settings

To use the functions of the JAL Website in a computing environment with limited cookie use, your browser options should be set to always accept cookies from the following URLs (addresses):

Instructions for Internet Explorer version 11

  1. 1. From the Tools menu, select Internet options.
  2. 2. Click the Privacy tab and click the Sites button.
  3. 3. Input the URL above into the Address of Web site section one at a time, clicking the Allow button after each one.
  4. 4. Once the URL above are registered, click the OK button.

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