Partial Refund of Payment due to Inflight Shopping System Malfunction

Thank you for your support and patronage of Japan Airlines.

We have found that invoice data when using our inflight shopping service aboard international flights operated by Japan Airlines (excluding JAL code-share flights operated by other airlines) from March 1, 2018 to March 29, 2018 were partly sent to the relevant credit card company several times due to malfunction of the inflight shopping system on the ground.

Regarding this misprocessing, we have made adjustments to delete and process sales data of applicable credit cards so that the customer’s final payment is for the subject purchase only. However, there have been cases among passengers who purchased goods with a credit card issued overseas where differences in the billing amount arose caused by differences in the exchange rate from Japanese currency to the billing currency, owing to differences in the billing date and cancellation date.
Under these circumstances, we have decided to partially refund (10%) the amount paid with a credit card to all passengers who purchased goods during the above period with a credit card issued overseas.

We sincerely apologize to those passengers for any inconvenience caused. We would appreciate it if you would kindly check the refund amount on the statement of your credit card at the time of settlement.

If you should have any questions regarding this matter, please contact us below.

For inquiries
Reservation Center in each overseas region

Open in new windowJapan Airlines Reservation Center

11 June 2018
Japan Airlines

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